Shipping policy

Shipping Policy

Free standard shipping Australia-wide on orders of $100 or more, including whole house systems. For orders under $100, shipping is a flat $10.

Shipping & Delivery

Standard shipping within Australia is $10 for orders under $100 and free for orders of $100 or more. Express Post and international shipping rates are calculated at checkout.

In-stock orders are dispatched within 1 business day after payment is received. Delivery time is additional and depends on your location and the carrier.
If items are unavailable at time of delivery the customer will be notified via phone or email. We use Australia Post and other couriers, depending on your order size and delivery location.

For information about how we collect and handle your personal information, please see our Privacy Policy.”

Link Privacy Policy

Returns & Replacements

We are committed to providing quality products to our customers.

Please take the time to familiarise yourself with our returns terms and conditions before making a purchase online.

Your purchase may be exchanged for another purchase or you can have your online account credited with the purchase value or we can simply process a refund. Higher value gifts may be substituted with payment of the difference. Please return the unwanted gift to our head office 30 Fabio Court, Campbellfield VICTORIA 3061 Australia.
Please contact us within 30 days after receiving your item to request a change-of-mind return. Customers are responsible for return postage costs. This does not affect your rights under the Australian Consumer Law.”

Returned goods must be unused and in resalable condition. Refunds less shipping cost will be processed once goods are returned.

No Returns on used products such as Water Filters or opened supplements.

Unless it's a faulty product, this policy is not designed for customers to buy a product, use it and decide to return it.

Ordering

Our one page checkout process makes ordering online simple and easy. You are prompted on each step and each option as you go. If you have a special request or prefer to place your order by phone we can manually process your order by, call (03) 9981 3588 during business hours.  A separate invoice will be emailed to you for each order placed. To use this Check Out method, you can check out as a guest or sign in to your customer account.

 

Problem ordering - For ordering issues send an email to info@aquariuswater.com.au state 'Urgent Ordering Problem' in the subject header of your message. We will get back as soon as possible during business hours. Please make sure you have put in your address in the correct fields so the shipping calculator can give the freight estimate.

Payment, Pricing & Promotions

Our site offers several different options for accepting payments. We accept both online and off-line payment methods, with online being our most preferred method of payment for faster processing of purchase.

 

Credit Card- When you select this payment method list you will be required to enter the Name on Card, select the Credit Card Type, enter the Credit Card Number, and select the Expiration Date.

Pay online using the payment options displayed at checkout. Orders paid by bank deposit are dispatched after payment has been received and verified.

Once these details have been checked the transaction is then processed and completed. We accept the following credit cards: Mastercard, Visa and AMEX.

 

Direct Deposit- When you select this method of payment you can make a payment directly to our bank account by direct credit. Goods are shipped once payment has been received and verified.

 

PayPal- When you select this method of payment you will be automatically directed to PayPal where you can make your payment. Goods are shipped once payment has been received and verified.

 

Currency- All prices quoted on this site are in Australian dollars.

 

GST - All prices quoted on this site are inclusive of a goods and service tax called GST which is a 10% consumer sales tax levied required by the Australian Government. GST is payable on all orders delivered in Australia. GST is not payable if the goods are sent overseas.

Viewing Orders

Once you have successfully completed the required fields at the Check Out stage and submitted your Order you will receive an Order Confirmation. You can track the status of your Order through regular email notifications. We will notify you when your order is being processed and when it has been dispatched from our store. At any time you can login to your Account and view a summary of your recent orders.

Updating Account Information

From your My Account Dashboard you have the ability to view a snapshot of your recent account activity and update your account information including delivery address, logon information and password.